1. Any additional amounts due must be paid to the driver prior to starting the trip. Client understands and agrees that all deposits and payments are nonrefundable.

  2. The driver will take directions from only one designated person in the vehicle (normally the booking client), either in person or by phone. The designated person or booking client must have ready access to a phone at all times during the trip.

  3. Derby City Limousines or its affiliates are not liable in the event of mechanical breakdown while on, or prior to charter and will only be responsible for making up lost time at a mutually agreed date, in the event the contracted vehicle experiences mechanical problem, accidents or mishaps, overbooking, or has been sold before the contracted service date. Derby City Limousines has the right to substitute a like vehicle or vehicles with adequate seating capacity and Limousine Services will not be held responsible to compensate the client.

  4. Derby City Limousines does reserve the right to cancel and refuse service due to any violation of this agreement on the part of the client.

  5. Weapons are strictly prohibited, and the law prohibits anyone under the age of 21 from consuming alcoholic beverages in the vehicle.

  6. SMOKING IS STRICTLY PROHIBITED IN OUR VEHICLES. (Exceptions in some vehicles are available at additional fee.)

  7. The booking client will be charged for any repair damages to the vehicle such as cigarette burns, broken glass, broken stereo, cosmetic damages, caused by the client or their party.

  8. A minimum charge of $300.00 will be assessed and charged to the booking client’s credit card for detailing of the vehicle in the event that there is excessive trashing, spilling, or human waste.

  9. Violent behavior and or Slander will automatically terminate your service: there are no refunds of any kind. The booking client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. Any fines will be paid for by the client. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client).

  10. Limousine services are booked in one of two ways; either by the hour or by the number of pickups and drop offs. Pickups and drop-offs are picked up at a specific time and dropped off at a designated location. They do not allow for any waiting time! This enables us to have multiple clients in the same time frame, which results in a discounted rate for the client. Waiting times are at the discretion of the driver and may result in an additional charge at the rate of 1/4th of the original per pickup and drop off fee per 15-minute intervals. Any additional pickups or drop-offs, other than the original booking, will be charged an additional fee based on the original amount charged per pickup and drop off.

  11. Hourly rates begin at the agreed upon pickup time and end with the last agreed upon drop off time. Overtime charge will be assessed in the event that the client is late or extends the drop off time at the rate of one-hour intervals, any time over the booked drop off time means a charge of one extra hour and will be paid in full either in cash or approved credit card at the end of the run. Charges for delays due to weather or traffic conditions will be at the discretion of the driver.

  12. The company is not responsible for unforeseen delays nor termination in weather caused by unsafe road conditions (i.e. roads not salted, accidents, etc.).

  13. The company is not responsible for articles left in the limousine.

  14. Vehicles cannot be loaded beyond seating capacity.

  15. Additional tolls, parking, and other fees may apply. Actual total amount due will be calculated upon completion of the trip if any changes in original itinerary change.

By signing trip contract you agree that (1) you are the credit card holder or designated client and (2) that you are requesting the services listed above and (3) that you are authorizing us to charge the credit card listed above for any and all services listed on the trip contract, or covered by this agreement.

Refund/Return Policy:
Derby City Limousines maintains the right to subcontract clients booking to a third party company to provide transportation appropriate to clients transportation needs. Client understands that Derby City Limousines is not liable for services or vehicles provided by a subcontracted third party company. Our main goal is to provide transportation to the appropriate number of passengers, and will not be held responsible if the vehicle does not measure up to the customer’s aesthetic expectations.
All confirmed reservations will be charged a Non-Refundable Deposit. Full payment and balance must be paid in full at the pickup location or in advance. Cash balance payments are a possible option with approval by Derby City management. All payments made are Non-Refundable. Client agrees that these terms and conditions and the charges are non-disputable.
Client understands that run dates booked in advance are a confirmed commitment (oral contracts) by the client. Booking dates commit a driver and vehicle to a specific time slot. When other clients call to book said vehicle during the contracted booking date and time, their request is denied because the vehicle is already committed. If the booked client cancels their booking prior to the run date, the client understands and agrees that their credit card will be charged for the full contracted amount. If another client wants to book the contracted vehicle during the same time slot that the booked client cancels, and fills their contracted time slot, the booked clients funds may be returned, minus 20% cancellation fee.